Frequently Asked Questions
Everything you need to know about your mission with ShopStarTrek.com
What are your standard shipping times?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. If you need to change or cancel an order, please contact us within 1 hour of placement, and we will do our best to accommodate you.